Refund Policy

  1. The Buyer has the right, within 14 (fourteen) calendar days from the date of receipt of the ordered Goods of good quality (not counting the day of receipt of the Goods), to exchange these goods for another similar goods from the Seller, if the received goods did not satisfy the Buyer in shape, dimensions, style, color, size or for other reasons, the goods cannot be used by the Buyer for their intended purpose.
  2. The exchange of the Goods of good quality is carried out if it has not been used and if its presentation, consumer properties, seals and labels have been preserved.
  3. The list of goods not subject to exchange and return is approved by the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172.
  4. The exchange of the Goods of good quality, as well as the exchange (replacement) of the Goods with significant defects, is carried out by the Seller on the basis of a written application from the Buyer sent together with the Goods to the Seller's address.
  5. The Buyer's requirements for the exchange of the Goods of good quality, as well as the Buyer's requirements for the exchange (replacement) of the Goods with significant defects, if the Seller has the Goods necessary for the exchange or replacement, are subject to immediate satisfaction by the Seller, but in any case no later than 14 (fourteen) working days from the date of receipt of the above Application from the Buyer.
  6. The exchange of the Goods of good quality, as well as the exchange (replacement) of the Goods with significant defects, is carried out by the Seller if the Buyer has an appropriate settlement document in the established form (receipt, sales receipt or cash register receipt) confirming the sale of the Goods to the Buyer, with a mark on the date of sale (date of transfer) of the goods.
  7. If at the time of the Buyer's request to the Seller with the requirement to exchange the Goods of good quality for another similar product, the Buyer needs to exchange the goods and will not be on sale from the Seller, the Buyer has the right to:
  • or exchange the purchased Goods for any other goods from among the Goods available for sale, the Seller with the appropriate recalculation of the cost of the Goods in accordance with the current legislation of Ukraine,
  • or terminate the Agreement in the manner prescribed by section 9 of the Public Offer,
  • or exchange the received product for another similar product when it first goes on sale from the Seller. At the same time, the Seller undertakes to inform the Buyer about this on the day such Goods enter the sale.